Frequently Asked Questions

Ozopay is a payment gateway that authorizes & processes payments between customer & merchant. To put it simply, Ozopay works as the middle person that requests payment from your customer’s card/account bank provider and then credits it into the merchant’s bank account.

Yes, you can. With our ‘Link Payment’ feature, you can generate payment links and share it with your customers via email, text, chat or other channels. By clicking the link, they will be taken to a checkout page to make the payment.

We’ll be more than happy to. Let’s get in touch to have a better understanding of your requirements. Just leave a message on our Contact Us form and one of our sales experts will get back to you.

Unfortunately, not at the moment. You will need to have SSM registration.

Your business should be in compliance with Malaysian laws. Click here to view the list of prohibited industries.

We support all popular e-commerce & website platforms like Magento 1 & 2, Opencart 1 & 2, EasyStore, WordPress & WooCommerce.

We accept all popular payment methods like FPX (online banking), Visa, Mastercard, TnG eWallet, Boost, GrabPay, PrestoPay, Alipay, and WeChat Pay and Pay Later by Grab (BNPL).

Hopefully soon. We only accept payments in Ringgit Malaysia (RM) at the moment.

Ozopay is a PCI DSS-compliant platform that was designed and built with top-notch security standards. All our networks, server infrastructure and security devices are based on the payment industry’s best practices. For card payments, customers will need to verify their transactions with Secure technology (Verified by Visa or Mastercard SecureCode). You can get more information on 3D Secure technology and how it protects your transactions on their respective websites.

Yes! Our payment solution is equipped with industry-standard fraud scrubbing mechanism that starts filtering for malicious transaction from the starting point of the payment process. Our risk mechanisms are also designed to understand and capture transactions suspected of fraud.

That’s great news! Fill in your details on the Sign Up form and our friendly representative will contact you very soon to walk you through the process.

You have to be at least 18 years old and have a business registered with SSM.

Once your registration is complete and all your documents have been submitted, it will take around 7 – 10 working days for your account to be verified by Ozopay and approved by the bank.

It will be based on your registered bank account. All payout is carried out in Ringgit Malaysia (RM) and will be remitted via direct debit bank transfer. The floating period is 1-3 working days, depending on your bank.

Just remember to inform Ozopay if you wish to conduct a refund. Additional fees may apply.

Refunds will take up to 14 working days to process.

We’ve designed our special packages to offer you the best rates possible. Feel free to drop us an email at [email protected] so we can understand your needs better and help work out a deal for you.

Drop us an email at [email protected] with your details and inquiries and we’ll get in touch with you to discuss further.

Drop us an email at [email protected] with your details and inquiries and we’ll get in touch with you to discuss further.

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We’d love to hear about your business and work with you for the best payments solution it truly needs.

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